This website is operated by THE WELL HEELED HIPPY LIMITED, a company registered in England and Wales.

Company Number: 13920727

Delivery

We aim to dispatch all orders as quickly as possible. Delivery charges are automatically calculated at checkout based on the weight of the items in your basket.

• United Kingdom: We aim to deliver all UK orders within 3 to 5 working days.
• Europe & United States: We also ship internationally. Delivery times will vary depending on the destination and customs processing, so please allow additional time for your order to arrive.

Once your order has been dispatched, you may receive tracking information where available.

Returns

We want you to be delighted with your purchase. If you change your mind, you have 14 days from the date you receive your order to request a return.

To be eligible for a return, your item must be:

• Unused and in its original condition.
• Returned with all original tags attached.
• Returned in its original packaging.
• Accompanied by your proof of purchase or order confirmation.

To start a return, please contact us at hello@thewellheeledhippy.com. Returns should not be sent until your return request has been approved.

Approved returns should be sent to:

198A High Street
Codicote
Hertfordshire
SG4 8UB

Return Postage

You are responsible for the cost of returning unwanted items.

If it is more convenient, we can provide a prepaid returns label by email. The cost of the return postage will simply be deducted from your refund.

Damaged, Faulty or Incorrect Items

Please inspect your order as soon as it arrives. If your item is damaged, faulty or you have received the wrong product, contact us at hello@thewellheeledhippy.com as soon as possible. We’ll work with you to resolve the issue quickly, whether that’s by arranging a replacement, repair or refund where appropriate.

Exchanges

We do not offer direct exchanges. The quickest way to receive a different item is to return your original purchase for a refund and place a new order through our website.

Items That Cannot Be Returned

Unless faulty, we cannot accept returns for:

• Sale or discounted items.
• Digital gift cards.
• Items purchased in person at one of our pop-up events.

Your 14-Day Cooling-Off Rights

Under the Consumer Contracts Regulations, you have the right to cancel your online order within 14 days of receiving it without giving a reason. Returned items must be unused, in their original condition, with all tags attached and returned in their original packaging together with proof of purchase.

Refunds

Once we receive your returned item, we’ll inspect it and notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or card provider may take additional time to process the payment.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at hello@thewellheeledhippy.com.

Need Help?

If you have any questions about delivery, returns or your order, please contact our team at hello@thewellheeledhippy.com. We’re always happy to help.