Privacy Policy
Who Are We
This website is owned and operated by THE WELL HEELED HIPPY LIMITED, registered in England and Wales.
Company Number: 13920727
We are an online retailer specialising in premium outdoor lifestyle products.
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us using the details below:
- Email: hello@thewellheeledhippy.com
Why Do We Collect Your Personal Data
We collect and use your personal information to process and fulfil orders, manage your customer account, respond to enquiries, provide customer support, process payments, arrange deliveries, improve our website, prevent fraud, comply with legal obligations and, where you have chosen to receive them, send marketing communications.
Where required, we rely on one or more lawful bases under UK data protection law, including contract, legitimate interests, legal obligation and consent.
What Personal Data We May Collect
Depending on how you use our website, we may collect:
- Your name, billing address and delivery address.
- Your email address and telephone number.
- Order history and purchase information.
- Account login details if you create a customer account.
- Information submitted through contact forms or customer service enquiries.
- Payment information processed securely by our payment providers. We do not store your full payment card details.
- Delivery information required to fulfil your order.
- Basic technical information, such as your IP address, browser type, device information and website usage data.
- Cookie and analytics data where accepted.
Who We Share Your Data With
We do not sell your personal data.
We may share limited personal information with trusted third-party providers where necessary to operate our website, process payments, fulfil orders, arrange deliveries, provide customer support, host data, send emails, analyse website performance, maintain business records or comply with legal obligations.
We only share the information required for the relevant purpose.
Where any supplier processes personal data outside the UK or European Economic Area, we take reasonable steps to ensure appropriate safeguards are in place.
What Happens If I Do Not Provide My Personal Data
If you do not provide the personal information we require, we may be unable to process your order, deliver your purchase, respond to your enquiry or provide customer support.
How We Protect Your Data
We take appropriate technical and organisational measures to protect your personal data. This includes SSL encryption, HTTPS, secure hosting, access controls, strong passwords, regular software updates, malware scanning and restricted access to internal systems.
Payments are processed securely by our payment providers. We do not store your full credit or debit card details on this website.
While no online system can be guaranteed to be completely secure, we take reasonable steps to reduce the risk of unauthorised access, loss, misuse or disclosure.
How Long Will We Store Your Data
We only retain personal data for as long as reasonably necessary for the purposes for which it was collected.
- Customer enquiries are normally retained for up to 12 months.
- Order information is retained for as long as necessary to fulfil orders, provide customer support and meet our legal obligations.
- Customer account information is retained until your account is deleted or no longer required.
- Financial and accounting records may be retained for up to 6 years where required by law.
- Marketing preferences are retained until you unsubscribe or ask us to remove your details.
Where Is My Data Held
Website data is stored using secure hosting infrastructure. Backup data is securely protected and only accessible by authorised personnel where required.
We also use secure, password-protected systems to manage customer orders, enquiries and business records.
How Do We Collect Your Personal Data
Customer Accounts
If you choose to create an account, we store the information necessary to manage your account, allow you to view previous orders and make future purchases more convenient.
Orders
When you place an order through our online store, we collect the information required to process your payment, fulfil your order, arrange delivery and provide customer support.
Contact Forms
Information submitted through our contact forms is used to respond to your enquiry and manage any follow-up communication.
Email Marketing
If you choose to receive marketing emails, we may send you information about new products, collections, promotions and special offers. You can unsubscribe at any time using the link included in every email.
Google Analytics
We may use Google Analytics to understand how visitors use our website and improve the shopping experience. This may include information such as pages visited, time spent on the site, how visitors reached our website and interactions with website content.
Analytics cookies are only used where applicable after you have provided consent through our cookie settings.
Google may process this information in accordance with its own privacy policies.
Website Cookies
Cookies are small files placed on your device when you browse our website. Some cookies are essential for features such as your shopping basket, checkout, customer account and website security. Others help us understand how visitors use our website and improve its performance.
You can manage or delete cookies through your browser settings. You can also learn more about cookies at AboutCookies.org.
| Provider | Cookie | Purpose | Type |
|---|---|---|---|
| Website | Shopping basket, checkout and login cookies | Required for the website to function correctly, maintain your basket, complete purchases and keep customer accounts secure. | Essential |
| Website / Caching | Performance cookies | Used to improve website speed and overall performance. | Performance |
| Google Analytics | _ga, _ga_*, _gid or similar | Used to understand visitor behaviour and improve the performance of our website. | Analytics |
What Rights You Have Over Your Data
Under UK data protection law, you may have the following rights.
Right of access
You can request a copy of the personal data we hold about you.
Right to rectification
You can ask us to correct inaccurate or incomplete personal data.
Right to erasure
You can ask us to delete your personal data where we no longer need it or have no lawful reason to keep it.
Right to restrict processing
You can ask us to restrict how we use your personal data in certain circumstances.
Right to object
You can object to our use of your personal data in certain circumstances.
Right to data portability
You can request certain personal data in a structured, commonly used format.
Right to withdraw consent
Where we rely on your consent, you may withdraw it at any time. Marketing emails can also be unsubscribed from using the link included in every email.
How Can I Exercise My Rights?
You can exercise your rights by contacting us using the details at the top of this page.
How Do I Lodge A Complaint About The Use Of My Personal Data?
If you have any concerns about how we use your personal data, please contact us first so we can try to resolve the matter.
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator.
You can contact the ICO by visiting https://ico.org.uk/make-a-complaint/ or by calling 0303 123 1113.
Contact Information
If you have any questions about this Privacy Policy or how we process your personal data, please contact us using the details provided at the top of this page.